Last updated: December 2, 2020


Olive Inc. (“Olive” or “We”) is a company offering various Services (as defined in the Agreement) through its Application such as emergency calls and telemedicine services. The protection, privacy and security of Your Data (as defined in the Agreement) is very important to us. Therefore, Olive is committed to respecting the confidentiality of the personal information it collects. This policy describes what we collect about you and how we use, share and manage this data. It also describes the choices you have regarding this data. By using the Application and/or Olive’s Services, you implicitly accept our policy respecting the protection of the confidentiality and security of Your Data. Olive reserves the right to modify this privacy policy at any time. We are committed to keeping our privacy policy up to date and posting it on your profile in the Application with the last updated date at the top of the first page.


We collect Your Data when you interact with the Application. We collect and store “personal” and “anonymous” data. “Personal” data is information that identifies you or that could reasonably be associated with or linked to you. Personal data collected may include information about your identity, such as your first and last name, residential address, telephone number or email address. “Anonymous” data is data that is not linked and cannot reasonably be linked to you.

The personal data collected is your:
– Email
– Name
– Name
– Date of birth
– Phone
– Secondary phone
– Gender
– Language
– Address
– Postal code
– City
– Province
– Country


We use the information we collect about you or that you provide to us, including any personal information:
– To give you access to the Application and any Services to which you request access, including telemedicine services;
– To inform you of updates to the Application;
– To collect your Suggestions and comments;
– To provide you with technical support and improve support services;
– To identify and authenticate you so that you can access the Application and we can provide our Services to you;
– To create and administer your user account when you register on the Application;
– To communicate with you on the Application;
– To determine your eligibility to access the Application and the Services;
– To complement and support the activities of the Application, research and development;
– To help us develop, deliver and improve the Application and the Services;
– To provide you with useful health information and best practices in health and wellness.


We do not transfer your information to third parties in exchange for money and we never will. We want to be careful and respectful of your information. Therefore, we intend to comply with all applicable laws regarding the collection, use and transfer of Your Data. We may share Your Data with our affiliates, service providers and, if necessary, for legal requirements. Affiliates are companies that control, are controlled by us or are under common control with us. We may share Your Data with our affiliates: Airmedic Inc. and Groupe Huot Inc. Service providers are the service providers and partners of our companies mentioned in the Terms and Conditions of the Application and who have agreed to use Your Data only for the purpose of providing the Services of our contract and who have agreed not to not “sell” Your Data.
Any private or non-private information may be provided to affiliates and service providers for marketing, statistical or advertising purposes.


We may disclose Your Data to our Professionals (as defined under the Agreement) and other healthcare professionals, such as doctors and pharmacists, involved in the Services of the Application. All Professionals under Olive’s control, by employment or subcontracting, are contractually bound to keep Your Data and information confidential and to use them only for the purposes for which we disclose them. When the disclosure is part of a plan of care or any other medical service that you have agreed to, we consider that acceptance to be implied consent to that disclosure.


The privacy and security of Your Data is important to us. We implement a variety of security measures to keep Your Data secure. We use AES (Advanced Encryption Standard) encryption to protect Your Data transmitted over the Application. Only employees who need to perform a specific job (e.g. Professionals) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.


The Application offers hyperlinks to other websites that are outside its authority; Olive is not responsible for their content or the hyperlinks they offer, nor are they responsible for any changes or updates they undergo. Offering a hyperlink to another website does not mean that Olive endorses this website or the information and services it provides.


We undertake, within a reasonable time, to recognize a right of access and rectification to the concerned persons wishing to consult, modify or even delete the information that concerns them. The right of objection is defined as the ability of users to refuse to allow their personal information to be used for certain purposes mentioned during collection. The right to withdraw is defined as the ability of Internet users to request that their personal information no longer appear, for example, in the Application.

You simply have to let us know by contacting us:

Olive Inc.
4980 Route de l’Aéroport
Saint-Hubert, QC, J3Y 8Y9


Unless required or permitted by applicable law or regulation, we only keep Your Data for as long as necessary to fulfill the purposes for which we collected it, including in order to meet Olive’s accounting requirements. In certain circumstances, we may anonymize your personal information so that it can no longer be associated with you, such as for Suggestions.


The Application is operated from Olive’s offices located in the province of Quebec in Canada.
All questions concerning your access to the Application, its content or its use are governed by the laws in force in Quebec, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the competent courts in Quebec, with regard to all questions relating to your access and use of the Application, as well as in the context of any dispute that may arise with respect to these matters, and you agree that the applicable laws are those of Quebec as well as the Canadian federal laws applicable in Quebec.